Order Tracking: After placing your order, you can track it through our website here.
Order Not in My Account: If you don't see your order in your account, please ensure you are logged in with the correct account details. If the issue persists, contact our customer care at customercare@medgear.com or call 800-444-2154 for assistance.
Order Not Shipped Yet: If your order has not yet shipped, please be patient as we process orders promptly. You'll receive a shipping confirmation email with tracking information once your order is on its way.
Order in Transit: Once your order is in transit, you can track its status using the provided tracking number. Check the tracking information for real-time updates on the location and estimated delivery date.
Order Did Not Arrive: If your order did not arrive within the expected timeframe, first check the tracking information for any updates. If there are concerns, please contact our customer care at customercare@medgear.com or call 800-444-2154 for assistance.
Changing Order Once Placed: Unfortunately, once an order is placed, we cannot make changes. Please review your order carefully before confirming. If you have specific concerns, contact our customer care team for guidance.
Order Still in Transit - Tracking Status: If your order is still in transit, refer to the tracking status for more information. Tracking statuses often include details about the package's location and any relevant updates. If you have specific questions or concerns about the tracking status, feel free to reach out to our customer care team for assistance.
Check out our Women's and Men's Sizing Guide charts for to help you select the best size for you.
Still not sure? Contact us at info@medgear.com so we can assist you in finding the perfect fit.
Have your heart set on an item that's no longer in stock in the color and size you wanted?
Contact us by phone or email and we will check to see if have any left in our warehouse inventory.
Please email/request a Return Merchandise Authorization Number (RMA#) for all returns and exchanges and a return label with an RMA will be issued.
(All returns must be approved prior to shipping back to us.)
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